We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return. Requests made after this period may not be accepted.
Return Eligibility
To be eligible for a return, the item must be in the same condition as received. It must be unworn or unused, with original tags attached, and in its original packaging. Proof of purchase or order confirmation is required to process any return request.
How to Start a Return
To initiate a return, please contact us at zayloshop12@gmail.com with your order details and reason for return. Returns must be approved before being sent back. Items sent without prior approval will not be accepted. If your return request is approved, we will provide further instructions regarding the return process.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at zayloshop12@gmail.com so we can review the issue and provide an appropriate solution.
Non-Returnable Items
Certain items are not eligible for return. These include customized or personalized products, personal care items, and any goods that cannot be returned for hygiene or safety reasons. Items purchased on sale and gift cards are also non-returnable. If you are unsure whether your item qualifies, please contact us before requesting a return.
Exchanges
If you would like to exchange an item, the fastest method is to request a return for the original item. Once the return is approved, you may place a new order for the replacement item separately.
European Union Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason. Items must be returned in their original condition, unused, with tags and original packaging, along with proof of purchase.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund. If approved, the refund will be issued to your original payment method within 10 business days. Please note that banks or payment providers may take additional time to process and reflect the refund.
Refund Delays
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at zayloshop12@gmail.com for assistance.